Transparency Policy
Last Updated: March 26, 2025
Our Commitment to Transparency
At Trevkan, we believe transparency is fundamental to building trust with our users. This policy outlines how we communicate openly about our practices, operations, and the information we collect and use.
Information We Disclose
Business Operations
We provide clear information about our business model, including how we generate revenue, who owns and operates our platform, and how we make decisions that affect our users.
Data Practices
We maintain transparency about what data we collect, how we use it, who we share it with, and how long we retain it. Our privacy policy provides detailed information about our data handling practices.
Algorithm and Content Delivery
We explain how our platform determines what content to show users, including any automated decision-making processes that affect user experience or learning outcomes.
Security Measures
We disclose our approach to protecting user data and maintaining platform security, including the types of safeguards we employ and our incident response procedures.
Communication Standards
Clear Language
We communicate in plain, accessible language whenever possible. When technical or legal terms are necessary, we provide explanations to ensure understanding.
Timely Updates
We notify users promptly about significant changes to our services, policies, or practices that may affect them. Updates are communicated through email, platform notifications, or announcements on our website.
Response Timeframes
We strive to respond to user inquiries and requests within reasonable timeframes. Standard inquiries receive responses within five business days, while urgent matters are prioritized accordingly.
Reporting and Accountability
Transparency Reports
We publish regular transparency reports detailing requests we receive from authorities, content moderation actions, security incidents, and other matters of public interest.
Third-Party Relationships
We disclose our relationships with third-party service providers, partners, and vendors who may have access to user data or influence platform operations.
Conflicts of Interest
We identify and disclose any potential conflicts of interest that may affect our objectivity or decision-making processes.
User Rights and Access
Access to Information
Users have the right to access information we hold about them and understand how it is being used. We provide tools and processes to facilitate these requests.
Correction and Deletion
Users can request corrections to inaccurate information or deletion of their data in accordance with applicable laws and our data retention policies.
Export and Portability
We enable users to export their data in commonly used formats, facilitating data portability and user control over personal information.
Decision-Making Processes
Content Moderation
We explain our content moderation policies, including what types of content are prohibited, how violations are identified, and what actions may be taken.
Account Actions
When we take action on user accounts, we provide clear explanations of the reasons and inform users of their options for appeal or recourse.
Platform Changes
We communicate the rationale behind significant platform changes and, when feasible, provide opportunities for user feedback before implementation.
Financial Transparency
Pricing and Fees
We clearly disclose all costs associated with using our services, including subscription fees, transaction costs, and any additional charges users may incur.
Refund Policies
Our refund and cancellation policies are clearly stated and easily accessible. We honor these commitments and handle requests fairly and promptly.
Payment Processing
We disclose which third-party payment processors we use and how payment information is handled and protected.
Performance and Reliability
Service Availability
We communicate our service level commitments and provide status updates during outages or performance issues through our status page and notifications.
Known Limitations
We acknowledge and disclose known limitations of our platform, including features that may not work as expected or areas where functionality is restricted.
Incident Disclosure
In the event of security incidents or data breaches, we commit to timely disclosure to affected users and relevant authorities as required by law.
Research and Development
Experimental Features
We clearly label experimental or beta features and explain how they differ from standard platform functionality, including any additional risks or limitations.
Data Use in Research
If we use aggregated or anonymized data for research purposes, we disclose this practice and explain how user privacy is protected.
Governance and Oversight
Internal Policies
We maintain documented internal policies governing our operations and make summaries available to users where appropriate.
Compliance Monitoring
We regularly review our practices to ensure compliance with this transparency policy and other commitments we have made to users.
External Audits
We may engage independent third parties to audit our practices and will share relevant findings with our user community.
Limitations on Transparency
Legal Restrictions
We may be legally prohibited from disclosing certain information, such as details of ongoing law enforcement investigations or confidential legal proceedings.
Security Considerations
We may limit disclosure of specific security measures or vulnerabilities to protect the integrity and safety of our platform and users.
Competitive Information
While we strive for openness, we may protect proprietary business information that could harm our competitive position if disclosed.
Feedback and Improvement
User Input
We welcome feedback on our transparency practices and consider user suggestions for improving how we communicate and disclose information.
Continuous Enhancement
We regularly review and update this policy to reflect evolving best practices, user expectations, and regulatory requirements.
Contact Information
For questions about this transparency policy or to request specific information about our practices, please contact us at:
Email: info@trevkan.com
Phone: +380681428282
Address: Soborna St, 7 А, Rivne, Rivne Oblast, Ukraine, 33000
We are committed to operating with integrity and openness. This transparency policy reflects our dedication to keeping you informed about how we operate and serve your interests as a user of our platform.